Difficulties in creating profile codes, biometric failures, payment issues and technical challenges are among more than 5,000 pending complaints resolved by the Registrar of the Joint Admissions and Matriculation Board, JAMB, Professor Segun Aina, within five days.
A statement by the Acting Director, Public Affairs and Protocol, JAMB, Fabian Benjamin, states that the development follows the Registrar’s decision to strengthen the Board’s Service Compact with All Nigerians, SERVICOM Unit, to ensure prompt resolution of outstanding complaints.
He says the Registrar relocates his seat to the SERVICOM Unit to gain first-hand knowledge of the services being sought by candidates and other clients, and to facilitate the resolution of pending cases.
The statement notes that the Registrar’s move demonstrates his commitment to leveraging strategic communication to reposition the Board and deliver services commensurate with the fees paid by candidates.
The complaints cover difficulties in creating profile codes by candidates who previously registered with telephone numbers to which they no longer have access, cases of biometric failures, payment-related issues, inappropriate examination venues, e-PINs, technical challenges and difficulties with uploading documents.
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